CHM aims to ensure the reliable supply of our Occupational Health Services and Wellness Practices. To ensure this, CHM will:

• Respect and comply with product quality, clinical, and operational guidelines established by Senior Management and Contract Staff. Ensure adherence to relevant specifications, meeting contractual obligations, and complying with regulatory requirements.

• Devote attention to our customers by consistently meeting or exceeding their needs. Strive to understand and exceed customer expectations in the delivery of our services and products.

• Achieve operational excellence through the continual development, implementation, and improvement of effective management systems. Integrate quality, environmental, health, and safety activities to ensure a holistic approach to our operations.

• Seek relevant certification for our management systems, aligning with the International Quality Standard ISO 9001:2015 or other applicable standards. Regularly audit, control, and review management systems to ensure relevance and contribute to the efficient and reliable operation of the business.

• Integrate quality objectives into business plans at all levels. Ensure that individual business units incorporate quality objectives to facilitate the realisation of this policy.

• Hold employees accountable for maintaining the quality of work in their respective areas. Encourage employees to carry out their duties in accordance with this policy, fostering a culture of responsibility and excellence.

• Prioritise and support the mental health of our employees. Establish and promote a positive workplace culture that values wellbeing.

• Develop and maintain wellness centres to support the holistic health of our clients. Implement programs and initiatives that foster physical, mental, and emotional wellbeing.